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Case Studies

Uncover the inspiring stories of our customers’ success.

An underwriter is wearing a mustard yellow shirt, taking notes while he uses the decision platform.
  • Underwrite me company logo
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    The Decision Platform Team

    An Irish Insurer: a success story

    We realised our broker and customer expectations were changing and we needed to ensure we continued to provide a service that supported their changing behaviours. As with all aspects of modern life we expect instant decisions, and this is no different when buying Life Insurance. With this is mind we embarked on a digital transformation journey to automate and streamline our new business acquisition and other processes. One of our main objectives was to provide our brokers and customers with as many instant decisions as possible by continuously reviewing the performance of our underwriting rules.

    5 min read

  • Holloway Friendly company logo
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    The Decision Platform Team

    Holloway Friendly: a success story

    As Income Protection specialists we’re committed to getting the best outcomes for our advisers and members. We had feedback from advisers that our old application was difficult to use, too many applications needed manual underwriting, and it took too long to complete an application form. We listened, and our goal was to make things simpler, smarter and faster for both customers and financial advisors during the application process. We really wanted to put them at the heart of everything we do and make our online application:

    5 min read

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    The Decision Platform Team

    Income Insurance (Singapore) success story

    Income Insurance Ltd (Income) wanted to transform the customer experience with instant underwriting decisions at point-of-sale to make the purchase of IncomeShield plans easier, quicker, and more personalised. After a competitive tender process, UnderwriteMe was selected due to new technology which was free of legacy burden and the propositions around enhancing the customer journey to provide a seamless experience from engagement to distribution.

    5 min read

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    The Decision Platform Team

    Zurich Financial Services Australia: a success story

    Zurich Financial Services Australia (Zurich) wanted to realise their vision of delivering a step-change in the customer and adviser experience across the quote, application and policy management journey, with instant underwriting decisions at point-of-sale and actionable insights available in real-time.

    5 min read

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