English (UK)
English (US)Sydney, 18 December 2025 - UnderwriteMe is proud to announce the launch of its Claims Engine for Zurich Australia Limited (Zurich), marking the first implementation of the solution in Australia. The launch represents a significant milestone in Zurich’s digital transformation journey and further strengthens the long-standing collaboration between the two organisations.
Building on Zurich’s use of UnderwriteMe’s Underwriting Engine and Decision Studio, this latest development extends automation capabilities into the claims process – making Zurich the first Australian life insurer to achieve end-to-end underwriting and claims decisioning on a single technology platform.
Integrated within Zurich’s internal Claims Concierge team, the Claims Engine streamlines the intake process, enhancing efficiency and consistency in claims handling. By guiding customers through an intuitive and reflexive digital journey, the platform personalises each experience – asking only relevant questions and removing unnecessary complexity. This ensures that customers receive the clarity, speed, and reassurance they need at a time that matters most.
For Zurich’s claims team, the platform delivers powerful operational benefits. The Claims Engine captures richer data and enables faster, more consistent decisions, while allowing Zurich to embed its own claims philosophy directly into the digital workflow. Teams can also configure and enhance journeys with minimal reliance on IT resources, demonstrating the system’s flexibility. The data and insights generated will continue to inform Zurich’s ability to refine its claims processes and elevate the overall customer experience.
Matt Paterson, Chief Claims Officer at Zurich said, “Investing in technology and innovating processes are key to ensuring we continue to deliver an efficient claims experience for our customers. This engine is designed to speed up information processing, so our claims managers can dedicate their time to providing the empathy and support our claimants need.”
The launch highlights Zurich’s forward-looking approach to automation and innovation, reinforcing its position as one of Australia’s market leaders in delivering efficient, customer-centric insurance experiences.
Paul Hughes, Chief Revenue and Customer Officer at UnderwriteMe shared, “We’re thrilled to celebrate this milestone with Zurich Australia, a true leader in Australian life insurance innovation. This new implementation represents a shared commitment to transforming how insurers serve their customers in an increasingly complex world. By combining intelligent automation with human insight, we’re helping Zurich Australia deliver faster, more transparent, and more empathetic claims experiences".
For UnderwriteMe, the launch also marks a key milestone in expanding its footprint in Australia, demonstrating the flexibility of its Decision Platform in supporting both underwriting and claims transformation.
