Automate your assessments and streamline your claims processing
Claims is the point of truth for any insurance company. With Decision Platform, life and protection insurers can streamline and digitise their claims processes, so that claims assessors can spend more time on reviewing complex cases and supporting customers when they need it most.
Challenges for life & protection claims assessors
Poor claims submission journeysPaper, PDF and scripted tele-assessment processes do not provide customers with a streamlined, personalised claim submission journey. Leading to inconsistent data capturing, multiple touch points and unnecessary delays.
Resource inefficiency across simple and complex claimsThe lack of automation in claims processes leads to manual handling of simple cases that shouldn't need human intervention. Poor triaging and lack of streamlined data-capturing processes makes managing complex claims more expensive and lengthier.
Inconsistent decisions and poor claims data analyticsEnsuring consistency of decisions across claims teams is difficult to achieve. Claims data is rarely properly stored, analysed and utilised to unlock insights, or improve claims decisions.
How Decision Platform can help
Point of claim reflexive questioning
Use reflexive questions and pre-built templates to streamline the data gathering process, ensuring claimants only answer relevant questions from the start.
Automated claims triage
Automate assessments against a claimant’s policy coverage and access automated decision recommendations.
Case summary and plan recommendation
Easily access completed cases along with application form answers, decisions recommendations and final outcomes at any point.
Claims data analytics
Optimise claims outcomes with actionable insights to make data-driven decisions.
Benefits
Maximised operational efficiencyOptimise claims assessors' efficiency with digital submissions and automated decision recommendations for faster, accurate processing.
Enhanced processes and fraud detectionFor manual cases, empower your claims assessors with an easy-to-follow plan that flags specific additional evidence required.
Higher consistency in decisionsProvide customers with a simple, tailored journey that ensures accurate data capture and consistent decisions.
Improved customer satisfactionProvide quicker resolutions and clear communication to your customers, while building confidence and loyalty.