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Empowering insurers to deliver faster decisions and better customer outcomes

Decision Platform helps life insurers boost efficiency across their underwriting and claims processes.

  • Make better decisions faster.
  • Cover more customers.
  • Grow your business.
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Two underwriters are looking at a computer screen as they use the decision platform automated claims engine software for underwriting teams

Trusted by 30+ leading insurers globally

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Built for life insurance
In today’s world, customers expect faster and more personalised experiences. Yet, life insurance providers often navigate complex underwriting processes, manual workflows, and fragmented data sources in a heavily regulated industry. These challenges slow down insurers’ decision-making but also limit their ability to offer tailored coverage, leading to lost opportunities and reduced customer satisfaction.
Benefits

Turn lengthy and costly processes into a seamless experience your customers will love

UnderwriteMe’s Decision Platform is an all-in-one platform that enables insurers to optimise their underwriting and claims processes. By leveraging advanced technology, a market-leading rules engine, and integrated data sourcing, the platform enables accurate decisions and enhances operational efficiency across the value chain.

  • Make decisions faster and enhance customer satisfaction through increased STA rates.Zurich Australia achieved 2.5X uplift in STA rates.

  • Achieve efficiency and adaptability with a customisable, high-performing ruleset.Top-rated for Content Configuration by NMG.

  • Reduce costs and improve resource allocation by automating routine tasks.

Use cases

Closing the loop across your lines of business

The Decision Platform modules are designed for Underwriters and Claims Teams to leverage the power of data to create outstanding experiences. Each one is powerful, but the real magic is when they are used together.

For Underwriters

Data-Driven Underwriting Automation

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An underwriter is looking at his laptop screen. he is using the decision platform, automated underwriting software

For Claims Teams

Automated Digital Claims Experiences

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a woman is looking at her laptop screen while talking on the phone. she is an underwriter, using the decision platform to support her claims management team.
Why choose us

  • Protection Expertise

  • Built by underwriters, for underwriters

  • All-in-one platform

  • Easy to use and flexible 

  • Market-leading in UKI and ANZ

Hear from our customers

As a trusted partner, UnderwriteMe have consistently supported Zurich in optimising our digital underwriting proposition. Not only has the UnderwriteMe platform enhanced our capability to deliver regular improvements that drives increased automation and a smoother digital experience for our customers, but our continued collaboration on key projects including machine learning and augmented decisioning pave the way for even greater success in the future.

Peter Tilocca, Chief Underwriting Officer
Zurich Australia Limited

By digitising and simplifying the underwriting process, we also reduce paperwork for our more than 5,000 financial consultants so they can spend more time engaging with their customers and advising them on their financial needs.

Goh Theng Kiat, Chief Customer Officer
Prudential Singapore

By using UnderwriteMe, we can now create a more engaging and consistent application process between the adviser and the customer, as well as process new business at a much faster rate without having to increase our underwriting resources.

Mick Jones, Chief Underwriter
MLC Life Insurance

I’m very happy with the rules engine, the product, and the work we have done. Primarily the work UnderwriteMe’s flexibility, data and intelligence has helped Aegon build an efficient underwriting process through faster development cycles. Overall, we’ve become far more responsive to market developments. And as claimed ‘on the box’, we’ve been able to reduce expensive medical evidence costs, increase STP rates and make faster decisions – all great news for our sales volumes and bottom line.

Simon Jacobs, Head of Underwriting and Claims Strategy
Aegon

UnderwriteMe's underwriting engine is customer-led, making the process of buying life insurance even easier. Our partnership with UnderwriteMe demonstrates how we leverage technology to simplify the purchase experience and continue changing the way people feel about insurance.

Emily Wong, COO
FWD Singapore
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UnderwriteMe's underwriting engine transformed the customer's purchase journey by making it easier, quicker and more personalised. Up to 80% of time was saved during the process of answering health questions. This enabled our distribution team to focus on offering quality advice and more dedicated servicing.

Francis Mook, VP Head of Life and Health Operations and Customer Care
NTUC Income

Our aim is to provide a seamless customer experience and we strive to make the purchase and application as hassle-free as possible. We are very pleased that with this new digital underwriting tool, we are able to issue policies within a few hours and to provide peace of mind to our customers more quickly

Lim Eng Seong, CEO
Prudential Assurance Malaysia Berhad
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